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+355 68 90 83 803 Mon - Fri 08:30 - 17:00 “Perlat Rexhepi” Street, Tirana, Albania Local Time:
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Accredited
ISO 17025
Accredited
ISO 17020
1st Private
Calibration Laboratory in Albania
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HTT Policies

Get to know our company's policies

POLICY ABOUT

Privacy

POLICY ABOUT

Quality

POLICY ABOUT

Impartiality and confidentiality 

POLICY ABOUT

Legal and Regulatory Compliance

POLICY ABOUT

Protection from COVID-19

Privacy Policy

The protection of your personal information is important to us. Please take a few moments to read this Privacy Notice and learn about the way our company works. This privacy notice discloses the privacy practices for www.htt-al.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. How you can correct any inaccuracies in the information.

Who we are?
www.htt-al.com is our Company’s website. Through our website you can learn about the services that our Company provides, prices, accreditations and certifications owned.

Information Collection, Use, Storing and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. Information provided will be stored on our servers only.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization. We will also use the information collected to improve customer experience while visiting our site.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

What legal basis do we have for processing your personal information?
Upon your consent, where applicable. When you, for instance, choose to receive the newsletter or email.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

How do we secure personal information?
We take your privacy and information security very seriously. We will try our best to protect and secure your personal information using our technologies. We acknowledge the importance of your Personal information’s safety and have therefore taken all the appropriate organizational and technical measures for the safety and protection of your Data from any form of random or unfair processing.

How long do we keep your personal information for?
We will keep your information for the duration of your cooperation with our Company or when asked by you to have us delete any information we have about you. At the end of the usage period, your data will be deleted completely or rendered anonymous.

What is the applicable law for the processing of your information by us?
The applicable law is the Albanian Law, as shaped according to the General Data Protection Regulation (EU) 2016/679, and in general the applicable national and European legislative and regulatory framework for the protection of personal information.

Cookies and cache
We use “cookies” on this site. A cookie/cache is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone numbers provided or via email.

PRIVACY POLICY

QUALITY POLICY

Quality Policy

HTT has created, maintained, and continuously improved our management system according to the latest revision of the ISO/IEC 17025, ISO/IEC 17020 and all other applied standards and our accrediting body’s requirements.

We undertake great efforts to preserve the impartiality and operational integrity of the analysis complying with the provisions of national laws and the ISO/IEC 17025; ISO/IEC 17020 and all other applied standards.

Our laboratory and inspection body personnel adhere to a rigorous Quality Management System to ensure customer satisfaction when using our services. All personnel involved in the services offered by HTT are familiar with the quality control documentation and understand the management policies and working procedures and work as a team to continually improve towards the effectiveness of the management system.

Top management is committed to conforming with ISO/IEC 17025, ISO/IEC 17020, all other applied standards and our accrediting body’s requirements. We will continually assess and improve the effectiveness of this management system as appropriate.

The purpose of the management system is to define a standard approach for providing the highest quality service to our customers thereby building customer confidence in the validity of results our laboratory and inspection body provides. Moreover, the management system ensures continuity despite changes in personnel or management. The quality manual serves as a communication tool as well as a training tool for new employees.

HTT ensures continuous compatibility management system (using documented procedures and monitoring of management system).

It is critical that all personnel conform with the requirements of the Management System, our customer requirements, as well as the relevant regulatory authority’s requirements. Therefore, all personnel performing laboratory or inspection activities shall be familiar with ISO/IEC 17025, ISO/IEC 17020 and all other applied standards, customer requirements, the quality manual as well as other procedures and work instructions that affect the quality of work.

All testing, calibration and/or inspection activities shall be carried out in accordance with this company Management System, stated methods and our customers’ requirements. Our standard for service will exceed our customer expectations for accurate, repeatable and impartial test results.

Personnel must be competent to perform laboratory and/or inspection activities and demonstrate impartiality on a consistent basis.

HTT is committed to providing customers with professional high-quality service ensuring that the test, calibrations and/or inspections are carried out with high standards of service so as to achieve customer satisfaction, accuracy in results and timely dispatch of reports/certificates and to continuously meet or exceed the expectations of our customers.

HTT aims to meet legal and other requirements in accordance with company energy resources, environmental protection and occupational health and safety and information security.

Use of car for transport by drivers who have high environmental protection as well as efficient monitoring of their regularity for employee protection. Employees are monitored from time to time about their health, to ensure that preventive measures are taken.

Collaborate with suppliers that provide materials and equipment tested for their environmental impact and high safety for employees. It is also oriented towards the use of electronic communication for the distribution of documentation, eliminating as much printing as possible for the protection of trees and the environment.

Laboratory and/or inspection body maintain healthy relationships with the customer by cooperating with them or their representatives in clarifying request, monitoring results of activities etc.

Reliable results in testing, calibration and inspection services are guaranteed by strict professional practices throughout the services provided.

Our commitment is demonstrated through ongoing participation in activities that assess and ensure the quality and integrity of this system.

HTT has a well-designed measurement assurance system which provides confidence and credibility in the quality of the laboratory’s measurement results by ensuring that the measurement results are metrologically traceable.

Ensuring continuous improvement of the company’s energy performance, by reducing energy consumption.

HTT evaluates business risks and opportunities as well as environmental risk, occupational health and safety and information security risk.

Take all necessary measures, during work processes to eliminate, minimize, isolate and control occupational health and safety hazards and risks and professional illness for company employees and the public.

Ensuring the highest level of information security by continually improving processes and activities that process important data of employees, customers, and third parties related to the company. This is ensured by maintaining the confidentiality of the internal information, as well as the external ones to which the company has access (customer and supplier information with which the company collaborates, etc.).

Ensuring the integrity (inviolability) of information in an incorrect or unauthorized manner by using appropriate rights and access in all work processes with clients, individuals, employees and other stakeholders. The sensitivity of information in any business process is well defined in company management systems through the implementation of ISO 27001 standard.

Ensuring the availability of the necessary information in the business processes within the company, to customers and to stakeholders, based on its classification according to Integrated Management System procedures.

To implement the quality policy, HTT has defined the quality objectives described at PR-54: Management of Objectives.

Continuous consultation and participation of workers and Health and Safety Council, in company processes and decision.

Impartiality and Confidentiality Policy

IMPARTIALITY

Top management recognizes that impartiality is important to our customer/clients and other stakeholders and commits to ensuring impartiality in all testing, calibration and inspection activities. HTT-High Tech Tests ensures that testing, calibration and inspections are conducted impartially by contractual binding.

Our company has documented structures, policies and procedures to manage impartiality and to ensure that the relevant activities are undertaken impartially.

HTT has established processes to ensure that the personnel always conduct the services impartially and independently. To guarantee the functionality of these processes, HTT works with a risk-based concept. Furthermore, HTT has established a committee for guaranteed impartiality, thus the impartiality of our services will be periodically verified.

We maintain a presence of objectivity, independence, neutrality and freedom from conflict of interest.

All our personnel are aware of their duties and responsibilities and the requirement for impartiality is to be maintained at all times so as to ensure possible conflicts of interests do not arise.

HTT takes responsibility for its activities and does not allow commercial, financial or other pressures to compromise impartiality.

HTT does not accept any consulting services or assistance that compromises the impartiality.

Risks to impartiality are identified on an ongoing basis and are eliminated/ minimized through policies and procedures.

CONFIDENTIALITY

HTT assumes full responsibility for the confidentiality of all information obtained through laboratory and inspection body activities.

HTT is committed to safeguarding the confidentiality of our customer/clients and other stakeholders and any information obtained or created during the performance of services of our activities or obtained from sources other than the customer/client, will be consider confidential.

HTT does not disclose the confidential information outside HTT without the written consent of the customer/clients and other stakeholders concerned, except where the law requires otherwise or there is a need to fulfill legal responsibilities.

HTT-High Tech Tests will not disclose such information to third parties, unless prior agreement has been provided, from clients, customers and/or other related parties, unless forced by law requirements.

All our personnel are aware that the requirement for confidentiality is to be maintained at all times.

IMPARTIALITY AND CONFIDENTIALITY POLICY

LEGAL AND REGULATORY COMPLIANCE POLICY

Legal and Regulatory Compliance Policy

HTT-High Tech Tests is committed to the highest standards of integrity, fairness and ethical conduct, including full compliance with all relevant legal requirements, and requires that all its officers (including its Chief Executive Officer), managers, employees, providers of product & services etc. acting on its behalf meet those same standards of integrity, fairness and ethical behavior, including compliance with any legal requirement.

HTT-High Tech Tests is committed to and conducts its business activities lawfully and in a manner that is consistent with its compliance obligations.

There is no circumstance under which it is acceptable for HTT-High Tech Tests or any of its employees to knowingly and deliberately not comply with the law or to act unethically in the course of performing HTT-High Tech Tests business.

The Legal and Regulatory Compliance Policy establishes the overarching principles and commitment to action for HTT-High Tech Tests with respect to achieving compliance by:

  • Identifying a clear compliance framework within which HTT-High Tech Tests operates
  • Promoting a consistent, rigorous and comprehensive approach to compliance throughout HTT-High Tech Tests
  • Developing and maintaining practices that facilitate and monitor compliance within HTT-High Tech Tests
  • Seeking to ensure standards of good corporate governance, ethics and community expectations and engendering a culture of compliance where every person within HTT-High Tech Tests accepts personal responsibility for compliance and acts ethically and with integrity.

Protection from COVID-19 Policy

HTT is committed to protecting its employees and visitors against Covid-19 infection.

HTT recognizes and responsibly implements all laws / normative acts / decisions / instructions, published by the Albanian state, for taking protective measures in the workplace.

HTT performs risk assessment for employees and visitors, based on their job position and their visit reason, and takes effective measures to improve the situation and reduce risk exposure.

HTT notifies and monitors employees dynamically, on the taking and implementation of protective measures determined by the company, based on the published decisions and protocols of the Albanian state.

HTT has sufficient office space to ensure the physical distance of employees with each other, while performing their duties. These facilities are lined up to help employees recognize the distance needed to protect them. Entry and exit of visitors is performed in turn, maintaining all safety conditions and physical distancing.

All employees are provided with the necessary protective equipment defined in the IPH regulations such as: Masks, Gloves, Disinfectant with alcohol concentration over 60%.

HTT has instructed all employees, through the documents of the company’s management system, and posters in office premises for employees working indoors and visitors coming to the company, on:

  1. The notification protocol they must follow in case they have known and defined Covid-19 symptoms;
  2. Notification protocol to be followed in case of contact with a person infected with Covid-19;
  3. How to wash your hands to protect your health from the Covid-19 virus;
  4. How to use gloves to protect health from Covid-19 virus;
  5. How to use the mask to protect health from the Covid-19 virus;
  6. Use of personal work tools and non-use of other employees’ items;
  7. Ventilation of work premises, according to the itineraries defined in the IPH regulations and the instructions of the company;
  8. How to protect while driving and taking protective measures inside the vehicle;
  9. The way of greeting other people, inside and outside the company;
  10. Cleaning the personal workplace with disinfectants provided by the company.

HTT performs temperature measurement of office workers every day, before entering the office and while staying in the workplace.

HTT performs temperature measurement of visitors before entering the office premises.

All our employees are aware of the personal protective measures they must take, to protect themselves and others, from the risk of infection with the Covid-19 virus.

HTT has communicated to employees the moral and legal responsibility they have in case of non-compliance with the rules set for protection against the Covid-19 virus and non-compliance with the notification protocol, if they have had symptoms of the disease or contact with infected persons.

COVID-19 POLICY